见物账号删除申请
Curio Vault account deletion

为核查恶意注册、异常访问及账号安全事件，注销时将已有加密手机号转入独立安全留存区，默认保留30天，仅供授权管理员填写核查原因后查看，每次查看均记录审计。确有未结安全事件时，可记录原因和复核截止日期延期，最长不超过注销后120天；到期立即停止查看，并在服务运行期间按小时清理密文。留存号码不用于营销、登录、恢复账号或发放权益，不从历史备份恢复此前已删除的号码。服务器备份按原有受控周期清除，恢复后继续执行注销及到期清理。

无需安装 App，也可提出注销申请

发送邮件至 curiovault@163.com，标题为“见物账号删除申请”。请注明账号所属渠道（Android 官网、Google Play 或 iOS）、注册手机号的国家/地区区号与末四位，以及方便接收回复的邮箱。不要发送密码、短信验证码、银行卡信息或藏品照片。仅凭昵称或末四位不足以执行删除；我们会回复并核实账号归属，核实完成后处理并告知结果。

如按钮无法打开邮件软件，请复制邮箱地址到你常用的邮箱发送。提交邮件不表示账号已删除。需要查询、更正或删除部分个人信息，也可通过同一邮箱说明请求。

你也可以在 App 内注销

打开“我的 → 个人资料与账号管理 → 账号管理 → 注销账号”，验证当前账号密码或绑定手机号的短信验证码，再次确认。请先导出需要保留的资料；注销不可撤销。

删除范围与保留说明

注销对应渠道账号后，从账号资料中删除手机号信息、昵称、出生信息、性别、成就、消息和版本观测等个人资料，撤销登录会话及账号权益。其他渠道账号与游客资料不随本次注销删除。App 内注销会清理本机该账号藏品、照片、记录、草稿和连接凭据；网页邮件申请无法远程抹除所有离线设备上的副本。系统相册原图、你自行导出的文件、其他设备离线资料及 WebDAV 远端备份，需要你自行清理。

依法履行交易、退款、对账、争议处理与安全义务所必需的去直接识别交易关联、购买凭证归属和审计记录，按对应义务所需期限保留；服务器备份按受控备份留存周期到期清除，恢复时重放注销记录，避免恢复已删除资料。你可通过上述邮箱询问适用记录及期限。注销不自动向 Apple 或 Google 申请退款，不将原购买转移给新注册账号。见物限期套餐不自动续费。

為核查惡意註冊、異常訪問及帳號安全事件，註銷時將已有加密手機號轉入獨立安全留存區，預設保留30天，僅供授權管理員填寫核查原因後查看，每次查看均記錄稽核。確有未結安全事件時，可記錄原因和複核截止日期延期，最長不超過註銷後120天；到期立即停止查看，並在服務運行期間按小時清理密文。留存號碼不用於行銷、登入、恢復帳號或發放權益，不從歷史備份恢復此前已刪除的號碼。伺服器備份按原有受控週期清除，恢復後繼續執行註銷及到期清理。

無需安裝 App，也可提出註銷申請

發送郵件至 curiovault@163.com，標題為「見物帳號刪除申請」。請註明帳號所屬渠道（Android 官網、Google Play 或 iOS）、註冊手機號碼的國家／地區區碼與末四位，以及方便接收回覆的信箱。不要發送密碼、簡訊驗證碼、銀行卡資訊或藏品照片。我們會回覆並核實帳號歸屬，完成後處理並告知結果；僅憑暱稱或末四位不足以執行刪除。

若按鈕無法開啟郵件軟體，請複製信箱地址自行發送。寄出郵件不表示帳號已刪除。查詢、更正或刪除部分個人資訊也可透過此信箱申請。

App 內註銷

前往「我的 → 個人資料與帳號管理 → 帳號管理 → 註銷帳號」，驗證密碼或綁定手機的簡訊驗證碼並再次確認。註銷不可撤銷，請先匯出需要保留的資料。

刪除與保留範圍

刪除對應渠道帳號的手機號碼資訊、暱稱、出生資訊、性別、成就、訊息和版本觀測等個人資料，撤銷登入與帳號權益；不影響其他渠道帳號或訪客資料。App 內註銷會清理本機該帳號的藏品、照片、記錄、草稿和連線憑據；網頁申請無法遠端抹除所有離線裝置的副本。系統相簿原圖、自行匯出的檔案、其他裝置離線資料及 WebDAV 備份需自行清理。

履行交易、退款、對帳、爭議及安全義務所需的去直接識別交易關聯、購買憑證歸屬和稽核記錄，依相應義務所需期限保留。伺服器備份按受控留存週期清除，還原時重放註銷記錄。可聯繫我們詢問適用記錄與期限。註銷不會自動向 Apple 或 Google 申請退款，也不會將購買轉移給新帳號。見物限期方案不自動續費。

Request deletion without installing the app

Email curiovault@163.com with the subject “Curio Vault account deletion”. Include your account channel (Android website, Google Play, or iOS), the country calling code and last four digits of your registered phone number, and an email address for our reply. Do not send passwords, SMS codes, payment card details, or collection photos. We will reply to verify account ownership before processing the request and confirming the outcome. A nickname or the last four digits alone is not sufficient to authorize deletion.

If the button does not open an email app, copy the address into your email service. Sending a request does not itself delete the account. You can also use this address to request access, correction, or deletion of specific personal information.

Delete in the app

Open My → Profile and account management → Account management → Delete account. Verify your password or an SMS code sent to your registered phone and confirm. Export anything you need first: deletion is irreversible.

What is deleted and retained

To investigate abusive registrations, unusual traffic and account-security incidents, an existing encrypted phone number is moved to a separate security store when an account is deleted. It is retained for 30 days by default. Only authorised administrators may view it after recording an investigation reason, and every access is audited. For an unresolved security incident, retention may be extended with a reason and a review deadline, up to 120 days after deletion. Access stops immediately at expiry; encrypted records are purged hourly while the service is running. Retained numbers are not used for marketing, sign-in, account recovery or granting benefits. Previously erased numbers are not recovered from historical backups. Server backups follow the existing controlled retention cycle; account deletions and expiry cleanup are reapplied after a restore.

Deletion removes personal account information for that channel, including phone details, nickname, birth details, gender, achievements, messages, and version observations, and revokes sessions and account benefits. Accounts on other channels and guest data are unaffected. In-app deletion also clears that account’s local collection, photos, records, drafts, and connection credentials. An email request cannot remotely erase every offline device. Manage original system-gallery photos, exported files, other devices’ offline copies, and WebDAV backups separately.

De-identified transaction links, purchase ownership records, and necessary audit records are retained for the period needed to fulfill transaction, refund, reconciliation, dispute, and security obligations. Server backups expire under the controlled backup retention cycle; deletion records are reapplied during restoration. Contact us for the applicable records and retention periods. Account deletion does not automatically request an Apple or Google refund or transfer purchases to a newly registered account. Curio Vault fixed-term plans do not renew automatically.